After-Hours Help
Urgent help for guests already on-site
This service is for guests with an active or current booking who need urgent assistance with gate access or a property issue outside of office hours.
Office hours: Monday to Sunday, 08:00 to 19:00
Booking enquiries, invoices, quotes and payment confirmations are handled during office hours only. Please do not use the after-hours line for these.
What after-hours help covers
- • Gate or access issues on arrival for a confirmed booking
- • Urgent in-room issues that cannot wait until morning (e.g. no power, no water)
- • Safety concerns on the property
What it does not cover
- • New booking enquiries or availability questions
- • Invoices, quotes and payment confirmations
- • General questions best answered during office hours
Life-threatening emergencies
If someone is in immediate danger, injured or if a crime is in progress, contact the relevant South African public emergency service first(e.g. SAPS, ambulance or fire services). Then let us know so we can assist you on the property. We do not replace emergency services.
Contact numbers
- Main WhatsApp (office hours)+27 68 002 2069
- After-hours line+27 68 002 2069
On-site emergency information
Property-specific emergency information (main switch, water shut-off, first aid and evacuation route) is provided in your welcome pack on check-in.